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On February 1st, Robert Patson, a partner in a Big Four consulting firm, receives a request from a well-known startup to audit his organization. Stupor, surprise, pride, are the first feelings that animate Robert. Robert had audited half of the Down Jones companies and helped them improve their productivity.
This world-renowned Lean expert is often invited as a speaker at conferences but had only had "classic" and "aging" companies as his customers. Therefore, it would be easy to improve. A strange feeling of excitement and fear seized Robert, as he wondered what he was going to bring to this startup.